To Our Customers:
Our customers are the most important part of our business. They are partners in business. We will identify their needs and expectations and will provide the products and services to satisfy them. Our goal is to develop a mutually beneficial, equitable and profitable relationship with our customers.
To Our Employees:
We will provide meaningful work that promotes individual dignity, pride, security, personal growth and job satisfaction. We will provide a safe and secure working environment with proper training. We will provide compensation commensurate with the job requirements and individual performance. We will create an atmosphere that encourages our employees to be courteous, fair and helpful to each other, to customers and suppliers.
To Our Suppliers:
We will establish and maintain a professional business relationship as partners in business. Our objective is to obtain the highest quality at the best value. To accomplish this, we will develop a customer-supplier relationship necessary to fulfill our needs and those of our suppliers. The relationship is to be mutually beneficial and profitable and enable us to provide the highest quality of service to our customers.
To Our Community:
We will strive to enhance the quality of life in our community and be a good corporate citizen and a good neighbor. We will support our community through many resources.
We will define our customer requirements, both internally and externally and meet their requirements every time. We will measure quality and reduce its variability by removing obstacles that prevent our doing the job right the first time. We will constantly work on what is wrong versus who is wrong. We will remove all barriers between management and wage associates. We will become a team working on quality improvement all the time.
"Quality, Safety, Competitive, Teamwork"